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Frequently Asked Questions

Payments

What methods of payment do you accept?

We accept Visa, Mastercard, American Express, and Discover credit cards. Only one card may be applied per order.

What currency will my order be processed in?

We process all orders in Canadian funds. However, you can browse our site in US funds to see an approximate rate of exchange. The actual exchange rate you receive from your bank might vary slightly.

Do you charge sales tax?

All Canadian orders will be charged the GST/HST of the province or territory to which the order is being shipped. Sales tax is not charged on International orders.

When will I be charged?

You will be charged at the time that your order is placed.

Shipping

When will my order be shipped?

All orders are shipped within 1-3 business days from when the order is placed. You will receive an email notification confirming shipment.

How long will my order take to arrive?

All orders are shipped via Canada Post. Time estimates below are shown in number of business days.

Canada 2-7 days
USA 4-8 days
Intl. 5-14 days

Please note that shipping times are estimates only and cannot be guaranteed.

Will I receive a tracking number?

Orders shipped with standard shipping cannot be tracked. If you require tracking or expedited shipping please contact us.

What if I haven’t received my package yet?

If your order doesn’t arrive within the expected amount of time please contact me and I will do my very best to track it down or we can work together to resolve the problem.

How much does shipping cost?
Order Total Canada USA Intl.
Up to $19.99 $2.95 $3.95 $5.95
$20.00 to $39.99 $4.95 $6.95 $9.95
$40.00 or more Free Free $12.95
Will I be charged duties on my order?

On US and International orders, these fees are assessed upon delivery by the postal carrier and must be paid by the order recipient. Duties and taxes are determined by the customs agency within the destination country. They are based on the value of the order and the tax–free threshold, if it exists, for imported goods.

What if my package arrives damaged?

If your order arrives damaged please contact us as soon as possible and we will work with you to make it right.

Returns & Exchanges

What is your return policy?

We want you to love your Hubbub Paper Co. paper goods. If you’re not happy with your purchase, please contact us within 14 days of receipt so we can make it right. We’d be happy to exchange or refund your purchase once we receive the returned unused items. Please note that all shipping costs are non-refundable.

Unfortunately used, personalized, and/or final sale items cannot be returned.

Please contact us to arrange a return.

When will I be refunded?

A refund will be issued on your original method of payment within 3 days of receipt of returned goods.

My item looks a little different than it did online.

The hand-crafted nature of letterpress cards results in slight variances from one printed piece to the next. Inks are all hand mixed in small batches. Each piece is hand-fed through an antique press multiple times, trimmed and folded by hand. Any slight irregularities are not flaws but rather the result of this artisanal process.

It is also important to keep in mind that all screens display colours slightly differently and as such colours you see online might vary from the physical product.

Privacy

Are payments secure and my information secure?

Yes, we take security very seriously. Our site is powered by Shopify which is certified Level 1 PCI DSS compliant and uses 128-bit SSL encryption technology.

Do you share any of my data?

We respect you right to privacy and will never share or sell your personal information to third parties. The information we collect is solely for the purposes of processing and shipping your order.